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MLS Citation Policy
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To ensure the integrity of the MLS and the MLS database, this Citation Policy has been established in accordance with Section 13.3 of the
MLS Rules & Regulations. Fines will be issued in accordance with this policy, subject to change upon approval of the Board of Directors.
This policy is not all-inclusive, may not reflect violations of the Code of Ethics, and does not replace Professional Standards Enforcement.
TRI-COUNTIES has instituted this Citation Policy to make a focused effort to bringing back the integrity of the MLS in the eyes of the
members it serves. By instituting this Citation Policy, TRI-COUNTIES hopes to set an example for other Associations to join it in this
massive effort. Your cooperation and understanding are requested as we take this GIANT step forward.
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SUMMARY OF CITATION AND FINE PROCESS
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When a non-Safety Category, as defined below, violation of the MLS Rules is discovered by the "Mr. Clean Program," a notice is sent to
the TRI-COUNTIES MLS Compliance Department with a copy to TRI-COUNTIES' Professional Standards Coordinator. When a notice of non-Safety
Category violation is received by the TRI-COUNTIES MLS Compliance Department from the "Mr. Clean Program" or a violation of the MLS Rules
is reported to the TRI-COUNTIES MLS Compliance Department by an interested individual, the MLS Compliance Department sends a Notice of
Violation-Warning to the violating Broker Participant or Subscriber ("Violator") and, if the Violator is a Subscriber sends a copy of the
Notice to the Subscriber's employing or affiliated Broker Participant ("Responsible Participant"). If the violation is not corrected within
forty-eight (48) hours of the Receipt Date of the Notice of Violation-Warning, the TRI-COUNTIES MLS Compliance Department sends a Notice of
Violation and Fine Assessment to the Violator and, if applicable, sends a copy of the Notice to the Responsible Participant. If, within 15
business days of the Receipt Date of the Notice of Violation and Fine Assessment, the fine is not paid or a Request for Administrative Review
or a Request for Hearing with $250 fee is not received, the MLS privileges of the Violator and the Responsible Participant will be suspended,
and a $500 fee will be charged to reinstate MLS privileges.
When a Safety Category violation of the MLS Rules is discovered by the "Mr. Clean Program" scanning process conducted by the Multi-Regional
Multiple Listing Service ("MRMLS"), the violating text is automatically removed from the listing and a notice is sent to the TRI-COUNTIES MLS
Compliance Department with a copy to TRI-COUNTIES' CEO. The MLS Compliance Department sends a Notice of Violation Correction-Warning to the
Violator and, if applicable, sends a copy of the Notice to the Responsible Participant. If there is a subsequent Safety Category violation by
the Violator, the TRI-COUNTIES MLS Compliance Department sends a Notice of Violation and Fine Assessment to the Violator and, if applicable,
sends a copy of the Notice to the Responsible Participant.
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REPORTING A VIOLATION
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DO NOT call the MRMLS "Mr. Clean" number to report a violation of an "H" listing or violations by TRI COUNTIES members.
Interested individuals may report violations by:
- Calling the TRI-COUNTIES Violation Hotline at (909) 824-2568
- Sending a FAX to TRI-COUNTIES at (951) 346-9111
- Sending an E-mail to TRI-COUNTIES at mlsviolations@rpartner.net
Reports must include the following information:
- Name and office of the alleged Violator.
- Nature of the violation (be as specific as possible, i.e., when it occurred, the ML #, etc.).
- Reporter's name and contact information (FOR VERIFICATION PURPOSES ONLY; WILL BE KEPT IN STRICT CONFIDENCE)
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